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Frequently Asked Questions
Most orders are processed and shipped within 1–2 business days.
Once shipped, delivery typically takes 3–7 business days, depending on the product and your location.
You will receive a shipping confirmation email with tracking information as soon as your order is on its way.
While we work hard to ensure timely delivery, occasional delays may occur due to carrier volume, weather, or other factors beyond our control.
Oversized or freight shipments may require additional transit time.
Yes! Once your order has shipped, you'll receive a confirmation email with your tracking number and a link to track your package.
You can use the tracking information at any time to check the latest delivery status.
If you need to make changes to your order or haven't received your tracking details within a few business days, please contact our Customer Support team and we'll be happy to assist you.
We take great care to ensure your order arrives in excellent condition. If your item is damaged during shipping, please contact us as soon as possible so we can resolve the issue quickly.
To help us process your claim, please:
- Take clear photos of the damaged item and its packaging.
- Email our Customer Support team with your order number and the photos.
- Keep all original boxes and packaging materials until your claim has been resolved, as they may be required by the shipping carrier.
Once we receive your information, we'll review your claim and provide the next steps as quickly as possible.
We want you to shop with confidence. If you're not completely satisfied with your purchase, most items may be returned within 30 days of delivery in their original, unused condition and original packaging.
Please note that products that have been modified, altered, assembled incorrectly, or damaged due to misuse may not be eligible for return or warranty coverage.
If you need to start a return, simply contact our Customer Support team, and we'll guide you through the process.
Some orders, especially oversized, high-value, or freight shipments, may require a signature upon delivery.
If a signature is required, the shipping carrier will notify you when possible.
We recommend ensuring someone is available to receive the delivery to help avoid delays or additional delivery attempts.
f you need to cancel or make changes to your order, please contact our Customer Support team as soon as possible. Orders can typically be canceled without additional charges if the request is received before they have been processed for shipment.
If your order has already shipped, it may no longer be possible to cancel it. In some cases, you may need to complete the return process after delivery. If a shipment is refused after it has been dispatched, return shipping or related fees may apply.
Our team will be happy to review your order and help determine the best available option.
We currently ship to the 48 contiguous United States. At this time, we do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, P.O. Boxes, or APO/FPO military addresses.
If you're unsure whether we can deliver to your location, please contact our Customer Support team before placing your order, and we'll be happy to help.
Most products include a 1-year limited manufacturer's warranty from the date of purchase, unless otherwise stated on the product page.
The warranty does not cover damage caused by misuse, accidents, improper assembly, unauthorized modifications, normal wear and tear, or weather-related events. It also does not cover labor, installation, or any incidental or consequential damages.
If you have a warranty-related question or need to file a claim, please contact our Customer Support team for assistance.